Refund policy

 

All online purchases are FINAL SALE. We do not accept returns or exchanges for change of mind, ordering errors made by the customer, or dissatisfaction with a product, except where required by applicable law.

This policy applies to purchases made at shop.facefoundrie.com.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email ashleigh.johansen@FACEFOUNDRIE.compromptly with your order number, a description of the issue, and photos when available.

Our team will respond within 2–3 business days and arrange an appropriate replacement or refund where applicable. If a return is necessary, we will provide instructions and cover return shipping for damaged, defective, or incorrectly shipped items. Please do not mail products back without contacting us first.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after approval.